How AI is Transforming Service-Based Businesses in the UAE

Abu Dhabi has a vision of an AI-driven city in 2027. In the UAE, approximately 50% of the GDP is generated from service-oriented businesses, including hospitality, healthcare, finance, and customer care.

This vision is about seamlessly using AI in all aspects of service-oriented businesses.

Also, Businesses want to increase the customer lifetime value (CTV) and build loyalty to their brand. 

It becomes important to provide the best experience. This is where AI emerges as an alternative to human services.

The Challenge of Person-to-Person Service

Service businesses rely mostly on person-to-person contact. Such contacts are not only dependent on policy and procedures, but on the moods, personal characteristics, and styles of individuals involved. One service agent will calm down an upset customer using a patient tone, while another cannot manage the customer.

Businesses also developed Frequently Asked Questions (FAQs) to maintain consistency. These will fall to changes in mood, and a lack of consistency in how policies are applied and practised.

If the customer has an overall bad experience, a single instance of customer service dissatisfaction can lead to a lost customer, brand impairment, and a negative effect of adverse word of mouth.

 

The AI Advantage: Emotional Intelligence with Consistency

A service company is always followed by hundreds of questions & same answers. AI transforms the service company by introducing speed and emotional intelligence to engage with customers. The current AI helps customers without experiencing mood swings and irritation.

It is able to respond to hundreds of questions at once with the same mood. We train the AI using the frameworks and FAQs.

When used effectively, it assists in:
- Respond to repeated questions without hesitation.
- Adjust their tone to the customer's emotions.
- Pass on difficult issues to human agents after handling irritated customer.

For Example: 

When the Customer was upset and angry about the service. A calm statement from an AI like:

"We understand the situation and we'll help you to solve it."

Then pass it on to a Service person who handles high-pressure scenarios.

This transition from AI to human ensures no customer gets lost in the process—a highly important factor in a competitive service-based market like the UAE.

Train the AI model accordingly. AI model training varies based on business models and their vision.

 

Add the Feelings in AI

For a service sector revolution, AI must be customised for each company. UAE companies are now developing AI systems in line with their brand personality—friendly or professional.

Rather than giving automated responses and monotone answers, companies instil Feelings while training the AI as being friendly, professional, supportive, and engaging.

When done well, AI can emulate the warmth and compassion of a trained customer care agent and make service more engaging and human.

 

AI Adoption in the UAE's Service Sector

Service businesses in the UAE employ AI to avert customer loss and improve customer satisfaction. CIMA is among the basic shifts brought about in the Emirates. It averts the service company from losing customers.

AI revolutionises the vision of every service sector. It upgrades the UAE to the next level of standard and avoids biased results. It treats all humans equally.

CIMA seeks to help service-oriented businesses automate routine interactions, learn about customer behavior, and predict service issues before they become larger issues.

 

CIMA's vision is to ensure your customers stay with you forever